Terms and Conditions
By continuing to make a booking with Union Jack Golf Reservations you confirm that you have read and understand and agree to the following Terms and Conditions:
The following Terms and Conditions apply to all Clients booking with Union Jack Golf Reservations by placing a booking with us that you accept to be bound by these terms. The law governs these Terms and Conditions and as such any dispute between you and Union Jack Golf Reservations shall be subject to the jurisdiction of a court. You also acknowledge that Union Jack Golf is an agent and does not own the golf courses or hotels that we book for you. Therefore any change in policy or amendment to your reservations by these suppliers is not the liability of Union Jack Golf. As an agent under these circumstances Union Jack Golf will act as an intermediary to help you make the best alternative arrangements available at the time at the prevailing rates.
Any players who do not respect the rules of the course will be evicted without refund
For European Golf we quote in € Euros and for UK golf we quote in £ GBP. The currency quoted is the currency you make payment in. For golf courses in Spain an insurance fee is payable direct to the caddy master at the course for non Spanish federated players. This fee is normally €1.50 per person. Union Jack Golf are not responsible for paying this fee and it is not included in your golf quote.
Golf reservations can not be amended within 48 hours of the tee time. After this time the full amount is payable.
All Hotels are booked on a NON-REFUNDABLE BASIS. We have refundable rates available, but these are normally more expensive. If you want to book a refundable rate you must let us know. We can book hotels with zero deposits in some cases.
During Covid 19 Union Jack Golf has worked closely with hotels and customers affected to ensure refunds or date moves have been put in place. That said we manage this on a case by case basis and do our upmost to ensure our customers get the best outcome if there holiday is affected by Covid restrictions. The below is our policy for managing customers holidays affected by Covid.
We acknowledge and agree that the COVID-19 pandemic has affected travel throughout the world and that we both have responsibilities to comply with various laws, regulations and guidance issued by governmental or regulatory authorities which seek to manage the risks caused by COVID-19. In the light of these risks, we strongly recommend that you obtain travel insurance which includes cover against any COVID-19 issues or incidents which may affect your booking.
You acknowledge that laws & regulations may require you to comply with various measures which have been introduced to manage the risks of COVID-19. These may include (without limitation) a requirement to undergo temperature checks, provide health information or certificates, wear personal protective equipment such as face-masks and gloves and abide by social distancing requirements. There may also be limitations on the number of persons who may use facilities or services at any particular time, limitations on the availability of certain facilities and services (e.g. food and drinks services at your accommodation may be reduced, pools may be closed etc.), requirements to pre-book facilities and services, sanitisation and other hygiene requirements.
We strongly recommend that you familiarise yourself with the advice from your national authority for overseas travel before departing. In the UK, the Foreign, Commonwealth and Development Office’s latest advice for travel to other countries is available at www.gov.uk/foreign-travel-advice.
You agree to notify us immediately if you can not continue with your planned golf holiday with us due to Covid, noting that any golf cancellations within 48 hours of the tee time are non refundable and hotel bookings will be subject to the terms and conditions imposed by the hotel which are available on the hotel website. Union Jack Golf will assist to move bookings or obtain refunds from hotels if the policy from the hotel permits this.
Union Jack Golf shall have no liability to you for any refunds, compensation, losses, costs, expenses or damages you incur in connection with Covid or if you are unable to travel or make use of all or part of your booking because of these matters. These are risks which you must protect through obtaining comprehensive travel insurance.
*** Due to new payment policy at the golf courses full pre-payment is necessary at least 7 working days before you arrive.
Some golf courses will require handicap certificates before accepting visitors. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette, and knowledge of golfing rules is expected and each golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances. We recommend that you take a golf handicap certificate with you to ensure that you do not face the prospect of being refused to play.
The Golf courses will expect you to abide by golf etiquette. This normally but is not limited to wearing a golf shirt with a collar and tailored trousers or shorts. Union Jack Golf can not be held responsible for any person who is refused entry to play at a golf course due to not following the courses rules on etiquette.
Where your booking is for more than one person, the named person responsible for booking your golf break will be treated as the lead name for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details, and informing us, in writing, of any amendments to the booking.
Changes and Cancellations
‘No Show’ and late cancellations are subject to a 100% penalty fee. If the golf course is closed (rain, maintenance, competition etc) we will refund the total amount for the green fee and the buggy. In the event of severe weather play may be suspended but resumed the same day. PLAY SUSPENDED DOES NOT MEAN THE COURSE IS CLOSED and therefore you will not be entitled to any refund under these conditions. Union Jack Golf will endeavour to reserve your tee times as close to the time you want to play. Movement or cancellation of your tee times by the golf course are out of the control of Union Jack Golf and therefore we can not be held liable for any movements or cancellations of your tee times by the golf course. Union Jack Golf will endeavour to seek new arrangements for your golf bookings at alternative courses under these conditions but this is subject to availability and the prevailing rates for those courses.
Union Jack Golf Reservations is not liable for:
Slow play at any golf course. Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf. Equally trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. If a buggy or trolley is not available then Union Jack will not be liable for this as it is beyond our control and in the control of the golf course.
If you have a complaint or experience any problems with the tee-times you have booked with us please contact us and we will do our upmost to help to find a solution. Noting that Union Jack Golf is an agent and the travel arrangements you see on this website are provided by third party suppliers, which are responsible for the provision of the travel and golf arrangements you have booked. We do not own, control or operate those Suppliers or the accommodation, golf facilities or other arrangements which you book through us. All the travel arrangements which feature on this website are sold by us as an agent. Our reputation and service is of upmost importance to us so please speak to us if you have any problems. Check out our reviews from previous customers.
Special Requests and Medical Problems
If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
Content and Advertisements
We reserve the right to alter, amend or delete any of the information, advertisements, offers or content that appear on our website at any time, and the users have no right to make any claim of any sort whatsoever to this respect.
Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) on our website in our email newsletters and quotes, in our promotional material and printed media, regrettably changes and errors occasionally occur. You must, therefore, check the details of your chosen tee-time(s) (including the price) at the time of booking. We reserve the right to increase the price of any tee-times advertised on our website at any time before you book. Any price changes will be clearly advised to you at the time of booking.
When we are made aware in advance of special offers we will post them on the website as normal to encourage you to book golf with us, we at Union Jack Golf Reservations will always endeavour to ensure that our clients will receive the best deals possible.
Please bear in mind that some golf courses will offer last minute discounts to encourage golfers to play in certain periods and it is unlikely this will be passed onto confirmed bookings, as often one of the conditions is that it only applies to new bookings for this period.
Our rights to cancel the booking
We may cancel the booking between us if:
The golf rounds you have booked are unavailable for any reason; or one or more of the golf rounds you booked was listed at an incorrect price due to a typing mistake or an error in the pricing information received by us from our suppliers. We will then offer a new quote.
We strongly recommend that you make sure your travel insurance covers your golf clubs and equipment while abroad should any of your belongings be damaged, lost or stolen. We can offer to store your golf equipment for you whilst on holiday in our shop or in our vehicles overnight. Union Jack Golf Reservations offers no liability for loss or damage to your golf equipment if you choose to take this option, so we recommend you have insurance to cover your own golf equipment.
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent participation in the golf rounds, including, without limitation, the golf course rules specific to the relevant golf course(s).
Events beyond our control
We shall have no liability to you for any failure to deliver the golf rounds to you or any delay in doing so that is caused by any event or circumstance beyond our reasonable control including, without limitation:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of or preparation for war;
- fire, explosion, bad weather conditions, storm, flood, earthquake, subsidence, epidemic or other natural or nuclear disaster;
- the impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- the impossibility of the use of public or private telecommunications networks;
- the acts decrees, legislation, regulations or restrictions of any government.
- Vehicle mechanical failures
- Health epidemic outbreaks
By Accepting our Terms and Conditions you agree to us sending you any emails for quotation and marketing purposes